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User Agreement
Effective on August 7, 2025
Version No.: 1.0
Thanks for using Casapro App. Casapro App is an online home furnishing and building materials mall provided by Casapro North California Inc. (hereinafter called “We”, “Us”, “Our” or “Casapro”). Our registration address is 2225 GRANT AVE SAN LORENZO, CA 94580. Please read this User Agreement (hereinafter called “this Agreement”) carefully and fully understand its contents. Before using the Casapro App (hereinafter referred to as "APP"), you must fully read, understand, and agree to all the terms of this Agreement (particularly the sections marked in bold and/or underlined) and make choices that you deem appropriate.
This User Agreement is applicable to our users living in the United States (hereinafter referred to as “You”). By selecting "I have read and agree" and completing the registration process or by logging into this APP through any means, you indicate that you agree to comply with all the provisions of this Agreement. If you do not agree with this Agreement or any modifications made by Casapro to the terms of this Agreement, please immediately stop accessing the APP. We do not provide services to minors. If we inadvertently collect personal information from minors, we will promptly delete it.
The User Agreement will help you understand the followings:
Article 4: User-Uploaded Information
Article 5: Intellectual Property
Article 6: Links to Third Party
Article 8: After-Sale Warranty
Article 9: User Code of Conduct
Article 10: Limitation of Liability
Article 11: Data Security and Privacy
Article 12: Breach of Contract
Article 14: Notices and Delivery
Article 15: Suspension and Termination
Article 16: Dispute Resolution
Article 17: Effectiveness and Miscellaneous
1. Registration Requirements
To use certain features of the APP, you must register an account. You warrant that the information provided during registration is true, accurate, current and complete. You shall not register using false information or impersonate another person.
2. Account Security
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account, including but not limited to disclosing information, posting content, agreeing to this Agreement, and purchasing products. You shall immediately notify us of any unauthorized use of your account or any other security breach.
3. Account Updates
You shall promptly update your account information through the APP if there is any change (such as a change in contact information). We shall not be liable for any losses caused by your failure to update information in a timely manner.
4. Account Restrictions
You may not transfer, lend or otherwise dispose of your account to any third party without our prior written consent. We reserve the right to refuse account registration or suspend/terminate an account if we have reasonable grounds to believe that the account is being used in violation of this Agreement or relevant laws.
1. Order Submission
When you place an order through the APP, you are making an offer to purchase the selected products in accordance with the terms displayed at the time of order placement (including price, quantity, and delivery information). By confirming your purchase at the end of the checkout process, you agree to accept and pay for the items, products and/or services that you have requested.
2. Order Confirmation
Once your order is successfully placed, you will be able to view the order within the APP. Additionally, you can easily track the status of your order (including those awaiting payment, awaiting shipment, and awaiting self-pickup) through the order management section of the APP.
Even though the order has been successfully placed, an order shall be deemed accepted (i.e., a binding contract is formed between you and us) only when we send an order confirmation (via APP notification or email) indicating that the order has been processed and confirmed. We reserve the right to reject any order for reasons such as insufficient inventory, pricing errors, or suspected fraud.
3. Price and Availability
We strive to provide accurate information on the APP, but we cannot and do not guarantee the accuracy of all information about items on the APP. You understand that information about items on the APP, including, without limitation, price, availability, specifications and images, may be incomplete or inaccurate sometimes. If we determine that information about an item you ordered is inaccurate or incomplete, we reserve the right to cancel that order and refund any applicable charges.
4. Payment
You shall pay for the products in the manner specified in the APP (such as credit card, debit card, or third-party payment platforms) at the time of order placement. You warrant that you have the legal right to use the selected payment method. If a payment is rejected or fails for any reason (e.g., insufficient funds, expired card), we may delay or cancel the order.
5. Order Restriction
We reserve the right, at our sole discretion, to limit the quantity of items purchased per person, per account and per household.
1. The information and materials on the APP (hereinafter referred to as the “Materials”) are provided for you in accordance with this Agreement. However, the Materials do not necessarily reflect the opinions of Casapro or any of its affiliates, subsidiaries or agents.
2. We endeavor to display and describe the products and services accurately on the APP, but we are also improving our products and services and may update the information and materials on the APP (hereinafter referred to as the “Materials”) displayed on the APP at any time and without notice.
3. We cannot and do not guarantee the accuracy or completeness of the Materials displayed on the APP, including, without limitation, prices, product images, specifications, dimensions, availability and services. The Materials may contain technical inaccuracies, typographical errors, and errors or omissions related to the product descriptions, pricing and availability. Products and services displayed on the App are manufactured, supplied, and warranted solely by their respective manufacturers and/or service providers. Casapro makes no representations or warranties, express or implied, regarding any product or service, including but not limited to accuracy of descriptions, quality, merchantability, fitness for a particular purpose, or compliance with applicable laws. All such products and services are subject exclusively to the terms, conditions, and warranties - if any - provided by the applicable manufacturer or service provider. Casapro expressly disclaims any liability for claims arising from or related to any product or service, and any such claims must be directed solely to the relevant manufacturer or service provider.
1. If you upload, post, transmit or otherwise make available any content (including but not limited to text and images) through the APP (hereinafter referred to as the "User Content"), you grant us a non-exclusive, worldwide, royalty-free, transferable, sub-licensable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content for the purposes of operating, promoting, and improving the APP and related services.
2. You warrant that your User Content does not: (a) infringe any third party's intellectual property rights, privacy rights, or other legal rights; (b) contain obscene, pornographic, violent, discriminatory, defamatory, or otherwise illegal or inappropriate content; (c) contain viruses, malware, or other harmful components; (d) violate any applicable laws, regulations, or this Agreement.
3. You shall be solely liable for all User Content you upload and any consequences arising therefrom. We reserve the right to review, edit, or remove any User Content that violates this Agreement or relevant laws.
1. Unless otherwise stated by Casapro, the intellectual property rights to the Casapro logo, the term "Casapro" and other text, graphics, logos, button icons, images, audio clips, video clips and their combinations, are licensed by Casapro and/or its affiliated companies, other content suppliers and/or licensors. Such content is protected by copyright laws of the United States, other countries and/or international conventions on copyright. The compilation (meaning the collection, arrangement and assembly) of all content on the APP is the exclusive property of Casapro and protected by applicable copyright laws.
2. We grant you permission to view and use content made available to you on the APP in connection with your use of the APP only. Any other use, including, without limitation, the reproduction, modification, distribution, transmission, republication, display or performance, of the content on the APP is strictly prohibited. Casapro and its affiliates, subsidiaries, suppliers and licensors expressly reserve all intellectual property rights in all text, products, technology, content and all other material that appears on the APP. Accessing the APP does not confer and shall not be construed as conferring on you or anyone else any license to Casapro or any third party’s intellectual property rights.
3. We respect your intellectual property rights as well, and will not use, modify, copy, publicly distribute, alter, disseminate, or publicly publish any of your intellectual property achievements without your consent. You retain all intellectual property rights in your User Content, subject to the license granted in Article 4.1. If you believe that any content on the APP infringes your intellectual property rights, please contact us in accordance with Article 18, providing relevant evidence, and we will handle it in accordance with applicable laws.
The APP may contain links to third-party websites, applications, or services (hereinafter referred to as the "Third-Party Services"). These links are provided for your convenience only and do not imply our endorsement or approval of the Third-Party Services. We have no control over the content, privacy policies, or practices of Third-Party Services, and shall not be liable for any loss or damage arising from your use of or reliance on Third-Party Services. Your use of Third-Party Services is subject to their respective terms of service and privacy policies.
1. You may return a product within 30 calendar days from the date of delivery, provided that: (a) the product is in its original condition, unopened, unused, and with all original packaging and tags intact (except for products that are defective or damaged upon receipt); (b) you can provide the original order number and proof of purchase. Customized or personalized products, clearance items, and perishable goods (if any) are generally non-returnable, unless they are defective.
2. To initiate a return, you can contact us through the Customer Service in APP and submit a return request , providing details such as the order number, product name, and reason for return. We will review your request within 3 business days and notify you of the approval result. If approved, you shall ship the product to the address specified by us within 7 calendar days, using a trackable shipping method, and provide us with the tracking number,or return the product in store.
3. Once we receive and inspect the returned product and confirm it meets the return conditions, we will process the refund within 15 business days. The refund will be credited to your original payment method, and the time for the refund to appear in your account depends on your payment provider's processing time. Shipping costs for returns are generally borne by you, except when the return is due to our error (e.g., sending the wrong product or a defective product).
1. Most products displayed on our APP come with a manufacturer's warranty or our own warranty, as specified on the product page. The warranty period and coverage vary by product. Please refer to the product description or the warranty document included with the product for details. Generally, warranties cover defects in materials or workmanship under normal use, but do not cover damages caused by improper use, accidents, modifications, or natural wear and tear.
2. If a product has a warranty issue within the warranty period, you could contact us through the Customer Service in APP and submit a warranty claim, providing the order number, product photos/videos showing the issue, and a description of the problem. We may request additional information if necessary.
3. We will assess the warranty claim within 3 business days. If the claim is approved, we will, at our option, repair the product, replace it with a new or equivalent product, or provide a partial or full refund, in accordance with the warranty terms. Shipping costs for warranty-related repairs or replacements may be borne by us or you, depending on the nature of the issue.
1. You agree to comply with the following rules when using the APP:
a) You shall not use the APP for any illegal or unauthorized purpose, including but not limited to violating any federal, state, or local laws.
b) You shall not engage in fraudulent activities, such as placing fake orders, using stolen payment methods, or making false claims.
c) You shall not interfere with or disrupt the operation of the APP, including but not limited to transmitting viruses, malware, or other harmful code, or engaging in DDoS attacks.
d) You shall not harass, abuse, threaten, or defame other users, our staff, or third parties.
e) You shall not collect, store, or use other users' personal information without their explicit consent.
f) You shall not bypass any security measures or access restricted areas of the APP without authorization.
2. If you violate this Agreement and/or relevant laws and regulations, we reserve the right to take measures against your account based on the specific circumstances of the violation, including warning, restricting account functions, suspending services or freezing your account. You will be required to make corrections, and in severe cases, we may pursue liability for breach of contract in accordance with Article 12 of this Agreement. If such violations result in defects in rights or infringe upon the lawful rights and interests of third parties, causing we and our affiliated company to face complaints, reports, inquiries, claims, or lawsuits; or penalties from relevant state authorities; or if we and our affiliated company suffer any reputational or financial losses as a result, you shall take all possible measures to ensure that we and our affiliated company are not affected by such claims or lawsuits. In addition, you shall be fully liable for all direct and indirect economic losses incurred by us and our affiliated company due to such actions.
1. You understand and agree that the APP and services are provided as-is, based on the current available technology and conditions, and we cannot guarantee that the APP are flawless. We will make our best commercial efforts to ensure the continuity and security of the APP. However, you understand and agree that we do not provide any express or implied guarantees regarding the following matters:
(1) The APP are continuous, uninterrupted, instantaneous, secure, or error-free.
(2) Your use of the APP will fully meet your requirements and usage purposes.
(3) We will be able to correct all defects or errors in the APP.
(4) The APP will be compatible with your content or any other hardware, software, systems, services, or data that we have not provided.
(5) The APP will not be disrupted by malicious programs or hacker attacks.
2. To the maximum extent permitted by applicable law, we shall not be liable to you for any indirect, incidental, consequential, special, or punitive damages (including but not limited to loss of profits, loss of data, or loss of business opportunities) arising out of or in connection with your use of the APP or the Products, whether based on contract, tort (including negligence), strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.
3. Our total liability to you for any direct damages arising out of or in connection with this Agreement shall not exceed the total amount paid by you for the specific products or services that caused the damages.
4. Nothing in this Agreement shall exclude or limit our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any other liability that cannot be excluded or limited under applicable law.
For the protection of personal information provided by you when using our APP, please refer to the "Privacy Policy" which can be accessed via the login/registration page, as well as by clicking the relevant link in the "Settings" > "About" page after logging in. We will take sufficient management, physical, and technical measures to ensure that we maintain appropriate security to help protect the safety and confidentiality of your Personal Information collected by us.
1. If you breach any term of this Agreement, we may take one or more of the following actions: (a) issue a warning to you; (b) restrict your access to certain features of the APP; (c) cancel your membership; (d) suspend your account temporarily; (e) terminate your account and this Agreement; (f) pursue legal remedies to recover damages caused by your breach.
2. If we breach this Agreement, you may notify us of the breach, and we will use reasonable efforts to remedy the breach within a reasonable time. Your sole and exclusive remedy for our breach shall be as specified in this Agreement, unless otherwise required by applicable law.
1. The term "force majeure" as used in this Agreement refers to events such as earthquakes, typhoons, floods, fires, wars, actions taken by governments or relevant authorities, and other unforeseen, uncontrollable, and unavoidable circumstances that cannot be prevented or avoided by either party.
2. If force majeure prevents either you or us from fulfilling or fully performing obligations under this Agreement (excluding payment obligations), neither party will be liable for a breach of contract. However, both parties should promptly notify the other in writing, take all necessary measures to mitigate the losses, and discuss an appropriate extension of the contract period. The party encountering force majeure should notify the other party within 10 working days of the occurrence and provide proof from relevant authorities.
3. If force majeure prevents the achievement of the purpose of this Agreement, either party has the right to terminate this Agreement, but must notify the other party in writing at least 5 working days in advance.
1. You are required to provide us with accurate and valid contact information. If your contact information changes, you must update it with us in a timely manner. If you are unable to receive changes to this Agreement, order confirmations, return approvals, customer services, complaint handling, dispute resolution or other related matters due to false, invalid, or outdated contact information, you will bear the corresponding consequences and responsibility.
2. We will send you notifications, service alerts, verification messages, marketing information, and other information related to the APP (including but not limited to updated APP rules, function upgrades, advertisements, etc.) via one or more methods, including announcements on the APP, system notifications, emails, text messages, postal mail or express delivery. Any contact address, phone number, email, or other contact information you provide to us in any form will be considered as valid for receiving notices. Please make sure to pay attention to them in a timely manner.
1. We may suspend your account and access to the APP temporarily if: (a) we suspect unauthorized use of your account; (b) you are in breach of this Agreement and we are resolving the issue; (c) required by applicable law or court order; or (d) for maintenance or technical reasons. We will notify you of the suspension and the reason thereof, unless such notification would compromise security or is prohibited by law. We will notify you of the suspension and the reason thereof, unless such notification would compromise security or is prohibited by law.
2. You may terminate your account at any time by contacting us through the method specified in Article 18 and requesting account deletion. Upon termination, you will lose access to your account and any membership benefits, unused points, or other account-related assets, unless otherwise specified.
3. We may terminate this Agreement and your account immediately without prior notice if: (a) you seriously breach this Agreement and fail to remedy the breach within a reasonable time after being notified; (b) you engage in fraudulent or illegal activities through the APP; or (c) we discontinue the APP or related services.
4. Upon termination of this Agreement, your right to use the APP and related services shall cease. Sections of this Agreement that by their nature should survive termination (such as Article 4.1) shall continue to apply.
1. The establishment, validity, performance, interpretation, and resolution of disputes under this Agreement shall be governed by the current laws of the State of California, USA, without regard to its conflict of law principles. Any disputes arising between the parties related to the performance of this Agreement shall be resolved through friendly negotiations. If no agreement is reached within 30 days after one party sends a written notice for negotiation to the other party, either party may file a lawsuit in the State or California, USA, and you consent to the exclusive jurisdiction and venue of such courts. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND CASAPRO IRREVOCABLY WAIVE ANY RIGHT TO A TRIAL BY JURY IN ANY LEGAL PROCEEDING UNDER, ARISING OUT OF, RELATING TO, OR CONCERNING THIS AGREEMENT, THE SERVICES OR GOODS PROVIDED BY CASAPRO, OR THE SUBJECT MATTER HEREOF (WHETHER BASED ON CONTRACT, TORT, STATUTE, OR OTHERWISE).
2. During the dispute period, the parties shall continue to perform the other parts of this Agreement that are not involved in the dispute.
3. All claims, damages, losses, liabilities, lawsuit costs (including but not limited to notarization fees, translation fees, and other lawsuit-related costs), and other expenses (including but not limited to reasonable attorney's fees) related to the lawsuit shall be borne by the losing party.
1. If any provision of this Agreement is found to be illegal, invalid, or unenforceable, but does not result in the inability of the entire agreement to be performed, the unaffected parts of this Agreement shall remain valid, and both parties shall continue to perform their obligations.
2. The headings of the sections in this Agreement are for reference only and shall not affect the rights and obligations of the parties. The rights and obligations of the parties shall be determined by the content of the provisions.
3. If one party chooses not to pursue responsibility for one or more instances of non-performance by the other party, this shall not be interpreted as a waiver of any subsequent violations or non-performance of this Agreement. Continuing to perform this Agreement after the other party's breach shall not be considered a waiver of the breach or a release from responsibility.
4. Nothing in this Agreement shall be construed or interpreted as establishing a joint venture or partnership relationship between the parties.
5. This Agreement shall take effect from the date you select "I have read and agree" unless there is a discrepancy with the written version, in which case the written version shall prevail.
6. Any notices issued or displayed by us on our APP shall be deemed completed as of the date of issuance. The product suppliers and product information for our products shall be based on the information displayed on the product and service introduction pages on the APP.
7. The content of this Agreement also includes any notices issued or displayed on the APP. Once officially published, such content becomes an inseparable part of this Agreement, and you must comply with it.
8. You may contact us with any opinions or suggestions regarding any part of the services or this Agreement through the customer service contact information provided in Article 18.
If you have any concerns or doubt over our User Agreement or our practices, please contact us via following channels:
Ÿ Address: 2225 GRANT AVE SAN LORENZO, CA 94580
Ÿ E-mail: sales@casaprodesign.com
Ÿ In-App Support: Go to "Customer Service" in the APP to submit a message
@Casapro US Holdings Inc. Terms of Use Privacy Policy